This English text is provided for convenience. The Italian version is the one that governs the contractual relationship and prevails in the event of any discrepancy.
Art. 1 — Parties and roles
Flights are sold by AELIA S.r.l., Via Santo Stefano 10, 40125 Bologna, Italy, VAT and tax code 02675111203, REA BO-458109 (the “Seller” or the “Carrier”), which also operates them as air carrier: it holds the air operator certificate and the operating licence issued by ENAC, and operational control and all safety decisions rest with it. The contract of carriage is concluded between the person making the booking (the “Customer”) and AELIA, which issues the related invoice.
This website is operated by AIR-GARDA S.R.L., Via Giuseppe di Vittorio 121, 20097 San Donato Milanese (MI), Italy, VAT 01169980198, REA MI-2544699. Air Garda is not a party to the contract of carriage.
For information and assistance: info@seaplaneinvenice.com. Any telephone numbers provided are never premium-rate.
Art. 2 — Price and its components
Scenic flights. The prices indicated are total amounts for the entire aircraft, for one to four passengers, inclusive of VAT. No passenger duty is due, as the flight departs from and returns to the same airport.
Air-taxi flights. The price consists of two items, shown separately in the quote:
a) the consideration for the flight, whose VAT regime depends on the route. Flights between two Italian airports are subject to VAT at the rate in force for the carriage of passengers. On international flights the consideration is not subject to VAT: it is non-taxable pursuant to Article 9(1)(1) of Presidential Decree 633/1972 for the portion attributable to Italian territory and outside the scope of VAT pursuant to Article 7-quater(1)(b) of the same decree for the remaining portion. Where the route cannot be determined, no rate is declared and the regime is defined in the quote;
b) the duty on air-taxi passengers provided for by Article 16(10-bis) of Decree-Law 201/2011, due for each passenger and each leg. The duty is by law borne by the passenger; AELIA collects it and remits it to the State. It does not form part of the VAT taxable amount.
The prices of scenic flights refer to the catalogue aircraft and the durations indicated. The estimates calculated by the website for air-taxi flights are indicative: a commitment arises only with the quote issued by the Seller. Estimates do not include any supplements for long intervals between outbound and return flights or overnight stays, nor differences from the estimated airport charges and ground-handling services; where due, such amounts are indicated in the quote.
Art. 3 — Booking and confirmation
For catalogue flights, sending the request blocks the selected availability; for bespoke flights, accepting the quote blocks the window stated in the proposal. The Customer receives the case reference and has forty-eight hours to pay the deposit under Article 4. If the deposit has not been credited by the deadline, the Seller may declare the case lapsed and release the availability after notifying the Customer; lapse is not automatic.
The request, acceptance of the quote, payment of the deposit and completion of the details do not amount to operational confirmation. Date, time, meeting point and itinerary become final only through a separate email from the Seller after the checks concerning the aircraft, crew and operating conditions.
The Customer is requested to arrive at the meeting point twenty minutes before the flight time, for welcome, document checks and the safety briefing. Arrival after departure entails that the flight is deemed not performed due to the Customer.
Art. 4 — Payments
Payment is made by instant bank transfer to the Carrier’s account. The platform communicates the account details without processing payment-instrument data.
A confirmatory deposit under Article 1385 of the Italian Civil Code, equal to 20% of the total price, is due within forty-eight hours after availability is blocked. Any partner-programme discount granted to the Customer reduces the total price; the deposit is calculated on the reduced price. When the contract is performed, the deposit is allocated to the price. Payment of the deposit does not replace the operational confirmation under Article 3.
For flights with different departure and destination points, and for routes not yet classified, the balance is due by instant bank transfer upon operational confirmation. For flights departing from and returning to the same place, the balance is due on the day of the flight by instant bank transfer or in cash within the statutory limit; above that limit, only a bank transfer is accepted.
Payment is deemed made when the full amount due is credited to AELIA’s account. The Customer may pay the deposit and balance in one bank transfer.
Art. 5 — Invoicing
AELIA issues an invoice for every booking, for private customers, businesses and professionals. Private customers resident in Italy provide their address and tax code; private customers resident abroad provide their address, country of residence and tax identifier, if available. Businesses and professionals provide their name, address, country, VAT number or other tax identifier and, where applicable, recipient code or certified email address.
Art. 6 — Vouchers
Vouchers are valid for 24 months from the date of issue and may be used for a flight subject to availability. They may be transferred to third parties upon written notice prior to use. If the chosen flight costs more than the voucher value, the difference is borne by the Customer; if less, the difference remains on the voucher and may be used for a subsequent flight within the same validity period.
A voucher chosen to defer setting a new date in the cases under Articles 8 and 9 does not prejudice the right to a full refund. The Customer may request it at any time before the voucher expires, and the unused amount is returned within seven days of the request.
Where a voucher is purchased without a determined flight date, the Customer has the right to withdraw within fourteen days of purchase, without stating reasons, by writing to info@seaplaneinvenice.com; the full amount is returned within seven days of the notice. The right of withdrawal is excluded where the voucher has already been used.
Art. 7 — Customer cancellation and changes
The Customer may move the flight to another date, once and free of charge, with a request sent at least seven days before the flight. Beyond that term, rescheduling remains possible subject to availability.
The Customer may also transfer the booking to a third party up to two days before the flight, by communicating the new names, free of charge.
If the Customer withdraws, outside the cases under Articles 8 and 9, the Seller retains the full deposit regardless of the notice given and allocates it solely to the consideration for the flight. Passenger duty is never retained because it is due only for a flight actually performed.
If the Customer has already paid the balance, the amount received in excess of the deposit and the whole passenger duty are returned within seven days of withdrawal. Failure to appear for the flight is treated as withdrawal by the Customer.
Art. 8 — Weather and safety impediments
The I-SIMJ is an amphibious seaplane operating under visual flight rules; in its current configuration, departure and return take place from the runway of Giovanni Nicelli Airport. Wind, visibility and weather conditions are safety judgements reserved to the captain.
Where the flight cannot take place for such reasons, the Customer chooses between rescheduling to a new agreed date — with issue of a voucher valid for 24 months where the Customer does not wish to set it immediately — and a full refund of all amounts paid, including the deposit and duty, within seven days of the request. Rescheduling entails no costs or retentions and the deposit already paid remains valid for the new date.
The same rules apply where the pilot in command interrupts the flight after take-off for safety reasons: the Customer chooses between a refund of the unused portion within seven days of the request and repetition of the flight. Any further rights granted by law remain unaffected.
Art. 9 — Cancellation attributable to the Seller
Where the flight is cancelled for a cause attributable to the Seller, including unavailability of the aircraft due to unforeseen maintenance, the Customer chooses between rescheduling to a new agreed date — with issue of a voucher valid for 24 months where the Customer does not wish to set it immediately — and a full refund of all amounts paid, including the deposit and duty, within seven days of the request. No amount is retained. Any further rights granted by law and the rights under Article 10 remain unaffected.
Art. 10 — Passenger rights (Regulation (EC) No 261/2004)
AELIA is the operating air carrier within the meaning of Article 2(b) of Regulation (EC) No 261/2004, including for bookings made through this website, and assumes the obligations arising in that capacity.
Regulation (EC) No 261/2004 applies to air-taxi flights, which connect two different airports: in the event of denied boarding, cancellation or long delay the passenger enjoys the rights provided for therein, in the cases and under the conditions established by the Regulation, which also applies to non-scheduled flights and contains no minimum thresholds as to aircraft size or number of seats.
As regards scenic flights, departing from and returning to the same airport, the applicability of the Regulation is doubtful in the absence of a distinct airport of destination. The Seller in any event grants the Customer, on a contractual basis, a full refund in the event of cancellation, in accordance with Articles 8 and 9.
No clause of these terms limits or excludes the rights conferred on passengers by the Regulation, pursuant to Article 15 thereof.
The national body responsible for the enforcement of the Regulation in Italy is ENAC (www.enac.gov.it), with which complaints may be lodged.
Art. 11 — Carrier liability and baggage
AELIA’s liability towards passengers and their baggage is governed by the Montreal Convention of 1999 and by Regulation (EC) No 2027/97, as amended by Regulation (EC) No 889/2002, which extends its rules to flights performed entirely within Italy. A single regime therefore applies to every flight.
The following is an informative summary and cannot, of itself, found any claim:
Death or injury of the passenger. There are no financial limits to liability. Up to 151,880 special drawing rights the carrier may not contest claims for compensation; above that amount it may defend itself only by proving that it was not negligent or otherwise at fault. In the event of death or injury, the carrier pays within fifteen days an advance to meet immediate economic needs, of not less than 16,000 special drawing rights in the event of death.
Passenger delay. The carrier is liable for damage caused by delay unless it proves that it took all reasonable measures to avoid it or that it was impossible to take such measures. Liability is limited to 6,303 special drawing rights.
Baggage. Liability for destruction, loss, damage or delay is limited to 1,519 special drawing rights per passenger. A higher limit may be obtained by declaring the value of the baggage upon delivery and paying any supplement. The carrier is not liable for damage resulting from an inherent defect of the baggage.
Baggage complaints. They must be submitted in writing without delay: within seven days of receipt in the event of damage, within twenty-one days in the event of delayed redelivery.
Time limit for actions. Actions for damages must be brought within two years of the date of arrival of the aircraft.
The special drawing right is the unit of account of the International Monetary Fund; its euro equivalent varies daily.
AELIA is insured for liability towards passengers, baggage and third parties within the limits required by Regulation (EC) No 785/2004.
Art. 12 — Passenger obligations and conditions of carriage
Documents. Each passenger must carry a valid identity document; for international legs, the document required by the States concerned. Passengers without documents are not boarded and the flight is deemed not performed due to them.
Minors. Minors travel accompanied by a parent or by the person exercising parental responsibility. Their presence must be indicated at booking: the aircraft configuration is fixed and certain arrangements require prior verification.
Weights. Before the flight, the total weight of passengers and baggage is required, being necessary for the calculation of fuel, load and balance as a safety requirement of the aircraft. Where the actual weight differs appreciably from that declared, the pilot in command may reduce the load, reduce the fuel or postpone the flight; in that case Article 8 applies.
Baggage. Space on board is limited. Bulky baggage, sports equipment or animals must be indicated in advance for verification of transportability.
Assistance and reduced mobility. Assistance needs must be notified to info@seaplaneinvenice.com before booking so that feasibility can be verified: boarding takes place from the airport apron using the aircraft steps and requires independent movement. Health-related information must not be entered in the website’s free-text fields; when sent by email, it is processed solely to assess the feasibility of the flight.
Impairment. Passengers in an altered psychophysical state are not boarded.
Art. 13 — Authority of the pilot in command
The pilot in command decides conclusively on route, altitude, duration, load and the advisability of the flight, and may modify, shorten or interrupt the itinerary where safety so requires. Where the flight is shorter than planned for such reasons, the Customer chooses between a refund of the unused portion within seven days of the request and repetition of the flight.
Art. 14 — Right of withdrawal
Air-taxi flights. Passenger transport is excluded from the distance-contract rules pursuant to Article 47(1)(m) of the Italian Consumer Code: the fourteen-day right of withdrawal does not apply. The conditions of Article 7 apply.
Scenic flights with a determined date and time. As a service relating to leisure activities with a specific date of performance, the right of withdrawal does not apply, pursuant to Article 59(1)(n) of the Italian Consumer Code.
Vouchers and bookings without a determined date. The right of withdrawal applies as provided in Article 6: fourteen days, without any obligation to state reasons, with a full refund.
Art. 15 — Complaints
Complaints should be addressed to info@seaplaneinvenice.com, describing the matter and indicating the booking code. A response is provided within thirty days.
Failing agreement, the passenger may apply to ENAC as regards the rights under Regulation (EC) No 261/2004, without prejudice to the right to bring proceedings before the courts. For the transport sector, the authority competent for alternative dispute resolution is the Italian Transport Regulation Authority, which keeps the list of ADR bodies for the sector; recourse to such bodies is an option available to the consumer and not a precondition for court proceedings.
Consumers resident in other Member States of the European Union may seek assistance from the national centre of the European Consumer Centres Network (ECC-Net Italy).
Art. 16 — Applicable law and jurisdiction
The contract is governed by Italian law.
For consumer Customers, the courts of the place where the consumer resides or has elected domicile have jurisdiction. For Customers acting in the course of business or professional activity, jurisdiction is determined in accordance with the ordinary rules.
Art. 17 — Personal data
Data provided for the booking are communicated to AELIA S.r.l., the carrier that operates the flight and issues the invoice, for the performance of the requested service and the related legal obligations. The processing is described in the privacy notice.
Art. 18 — Version
These terms are version 2026-08-12.2. Compared with version 2026-08-12.1, they simplify the information on roles, payments and retention of the accepted version and clarify the current payment methods. The price, deposit, balance deadlines and conditions applying to withdrawal, cancellation and refunds remain unchanged. The version accepted by the Customer governs the contract even if this page is subsequently amended; its text is provided on request.